Microsoft
Microsoft Cloud Support Associate Certificat Professionnel

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Microsoft

Microsoft Cloud Support Associate Certificat Professionnel

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

Enseigné en Français (doublage IA)

 Microsoft

Instructeur : Microsoft

Inclus avec Coursera Plus

Obtenez une qualification professionnelle qui traduit votre expertise
4.7

(317 avis)

niveau Débutant

Expérience recommandée

Planning flexible
5 mois à 10 heures une semaine
Apprenez à votre propre rythme
Obtenir un Certificat
Avec des formules payantes
Obtenez une qualification professionnelle qui traduit votre expertise
4.7

(317 avis)

niveau Débutant

Expérience recommandée

Planning flexible
5 mois à 10 heures une semaine
Apprenez à votre propre rythme
Obtenir un Certificat
Avec des formules payantes

Ce que vous apprendrez

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Enseigné en Français (doublage IA)
283 exercices pratiques

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Certificat professionnel - série de 12 cours

Introduction to Computers

Introduction to Computers

COURS 117 heures

Ce que vous apprendrez

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Compétences que vous acquerrez

Data Storage, Computer Hardware, Operating Systems, Computer Systems, Cybersecurity, System Configuration, Business Software, System Software, Servers, Data Maintenance, Computer Architecture, Generative AI, Data Storage Technologies, Technical Support and Services, Microsoft Windows, Enterprise Security et Information Technology

Ce que vous apprendrez

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Compétences que vous acquerrez

Cloud Computing, Software As A Service, Microsoft Azure, Local Area Networks, TCP/IP, General Networking, Virtualization, Network Security, Firewall, OSI Models, Network Protocols, Network Monitoring, Computer Networking, Virtual Machines, Network Infrastructure, Networking Hardware et Network Architecture

Ce que vous apprendrez

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Compétences que vous acquerrez

Firewall, Data Storage, Data Security, Encryption, Disaster Recovery, Identity and Access Management, Computer Hardware, Information Systems Security, Software Installation, Cybersecurity, Data Management, Application Security, System Configuration et Microsoft Windows
 Cybersecurity and Privacy

Cybersecurity and Privacy

COURS 417 heures

Ce que vous apprendrez

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Compétences que vous acquerrez

Encryption, Network Security, Cloud Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Desktop Support, Information Privacy, Technical Support and Services, Cybersecurity, Servers, Mac OS, Information Systems Security, Authentications et Identity and Access Management
The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

COURS 517 heures

Ce que vous apprendrez

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Compétences que vous acquerrez

Microsoft Teams, Microsoft Excel, Microsoft Outlook, Data Loss Prevention, Microsoft Word, Microsoft 365, Microsoft PowerPoint, Data Security, Endpoint Security, Microsoft Office, Automation, Collaborative Software, Microsoft Windows et Productivity Software

Ce que vous apprendrez

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Compétences que vous acquerrez

Hardware Troubleshooting, Network Troubleshooting, Operating Systems, Network Monitoring, Problem Management, Microsoft Windows, Technical Communication, Mac OS, Generative AI, Technical Support, System Configuration, System Support, Computer Hardware, Debugging, Unix, Software Installation, Performance Tuning, Desktop Support et Help Desk Support

Ce que vous apprendrez

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Compétences que vous acquerrez

Microsoft Azure, Cloud Computing, Infrastructure as Code (IaC), Cloud Management, Cloud Security, Cloud Computing Architecture, Software As A Service, Scalability, Cloud Infrastructure, Infrastructure As A Service (IaaS) et System Monitoring
Azure Cloud Services

Azure Cloud Services

COURS 818 heures

Ce que vous apprendrez

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Compétences que vous acquerrez

Network Security, Cloud Security, Application Deployment, Virtual Machines, Security Information and Event Management (SIEM), Scalability, Load Balancing, Network Routing, Microsoft Azure, Cloud Services, Infrastructure As A Service (IaaS), Virtualization and Virtual Machines, Cloud Computing, Kubernetes, Network Architecture, Operating System Administration, Cloud Infrastructure et Identity and Access Management

Ce que vous apprendrez

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Compétences que vous acquerrez

Role-Based Access Control (RBAC), Network Security, Azure Active Directory, Identity and Access Management, Command-Line Interface, Windows PowerShell, Virtual Machines, Cloud Security, Network Troubleshooting, Infrastructure as Code (IaC), Virtualization, Network Administration, Hybrid Cloud Computing et Microsoft Azure
Azure Network Configuration

Azure Network Configuration

COURS 1017 heures

Ce que vous apprendrez

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Compétences que vous acquerrez

Cloud Storage, Cloud Security, Load Balancing, Virtual Machines, Data Security, Microsoft Azure, Network Troubleshooting, Scalability, System Configuration, Network Administration, Cloud Infrastructure et Network Architecture

Ce que vous apprendrez

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Compétences que vous acquerrez

Microsoft Azure, Query Languages, Application Performance Management, Virtual Machines, Event Monitoring, Resource Management, Continuous Monitoring, Real Time Data, System Monitoring, Interactive Data Visualization et Cloud Management

Ce que vous apprendrez

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Compétences que vous acquerrez

Cloud Security, Disaster Recovery, Data Security, Microsoft Azure, Virtual Machines, Patch Management, Microsoft Copilot, Identity and Access Management, Cloud Storage, Continuous Monitoring et Systems Administration

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeur

 Microsoft
239 Cours1 967 526 apprenants

Offert par

Microsoft

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¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (11/1/2024 - 11/1/2025)