How long does it take to complete the specialization?

Most learners complete the three courses in 2 months at 3 hours per week.

Will I complete real-world projects?

Yes, each course includes projects such as listening analysis, writing samples, and data-based sales presentations.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Global Business Communication Specialization

Global Business Communication Specialization

Global Business Communication. Strengthen workplace communication using active listening, writing mastery, and data storytelling.

Instructors: João Freitas

Included with Coursera Plus

Learn more

3 course series

Get in-depth knowledge of a subject

Intermediate level

Recommended experience

2 months at 3 hours a week

Flexible schedule

Earn a career credential

Share your expertise with employers

3 course series

Get in-depth knowledge of a subject

Intermediate level

Recommended experience

2 months at 3 hours a week

Flexible schedule

Earn a career credential

Share your expertise with employers

What you'll learn

Apply active listening in global workplace scenarios.
Write structured business documents and messages.
Communicate insights effectively using data stories.
Build empathy and trust through communication.

Overview

In today’s fast-paced global economy, communication is the cornerstone of professional success. The Global Business Communication Specialization equips learners with powerful techniques to enhance workplace impact, combining active listening, business writing mastery, and data-driven storytelling. Through three skill-focused courses, learners will gain actionable strategies to navigate cross-cultural conversations, write compelling emails and reports, and use data to influence decisions. You’ll build empathy, clarity, and structure into every professional interaction—whether you're pitching to a client, resolving a team conflict, or delivering performance updates. This specialization is ideal for professionals seeking to elevate their communication across functions and global contexts. With hands-on exercises, real-world scenarios, and a strong focus on business outcomes, you'll emerge with a toolkit to lead through communication.

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English

Advance your subject-matter expertise

Learn in-demand skills from university and industry experts
Master a subject or tool with hands-on projects
Develop a deep understanding of key concepts
Earn a career certificate from Starweaver

Specialization - 3 course series

Each course includes a practical final project:

- Active Listening: Analyze workplace conflict and create a listening-based mediation plan.

- Business Writing: Create a persuasive report, technical document, and structured email portfolio.

- Data Storytelling: Build and present a data-driven sales strategy using real or simulated business data.

Projects ensure learners apply their communication skills in realistic global workplace contexts.

Mastering Active Listening in the Global Workplace

Course 14 hoursView course

What you'll learn

Apply active listening techniques to enhance communication and collaboration.
Demonstrate empathy and emotional intelligence in professional interactions.
Use reflective listening to resolve conflicts effectively.
Interpret and leverage non-verbal communication cues to strengthen relationships.

Skills you'll gain

Active Listening, Non-Verbal Communication, Communication Strategies, Empathy, Conflict Management, Virtual Teams, Digital Communications, Collaboration, Interpersonal Communications, Rapport Building, Cultural Sensitivity, Cultural Diversity, Emotional Intelligence, Communication, and Teamwork

Business Writing & Technical Writing Immersion

Course 26 hoursView course

What you'll learn

Compose clear, concise, and impactful content tailored to diverse business contexts.
Evaluate reader needs to craft engaging and persuasive messages that foster loyalty.
Design structured and strategic writing to communicate with confidence, authority, and charisma.
Deliver messages with charisma, precision, and style to captivate and influence your audience.

Skills you'll gain

Business Writing, Concision, Grammar, Communication, Persuasive Communication, Proofreading, Writing, Report Writing, Target Audience, Business Communication, Technical Communication, Technical Writing, Writing and Editing, Prompt Engineering, Productivity, and Editing

Master Data Storytelling for B2B & B2C Sales

Course 35 hoursView course

What you'll learn

Analyze sales and customer data to identify trends, patterns, and opportunities for growth.
Design engaging data visualizations that clarify complex insights and enhance understanding.
Develop storytelling frameworks to craft persuasive narratives that influence sales decisions and strategies.
Leverage data-driven insights to optimize sales performance and improve customer relationships in both B2B and B2C contexts.

Skills you'll gain

Data Storytelling, Customer Relationship Management (CRM) Software, Sales Presentation, Storytelling, Stakeholder Communications, Sales Strategy, Customer Analysis, Sales, Target Audience, Data Literacy, Customer Insights, Presentations, Exploratory Data Analysis, B2B Sales, and Data Visualization Software