The hospitality industry is undergoing a profound digital transformation. New guest expectations, emerging technologies, and the drive for operational efficiency are reshaping the way hotels, resorts, and other hospitality businesses compete and innovate. The Digital Transformation in Hospitality Specialization equips professionals with the practical knowledge and tools needed to lead this transformation. Learners will explore key areas of innovation — from cutting-edge digital marketing and guest engagement to service design through design thinking, to leveraging Business Process Outsourcing (BPO) for operational excellence.
Key learning areas include:
- Digital marketing and social media strategies for guest acquisition and loyalty
- Designing innovative, guest-centric services using design thinking
- Implementing Business Process Outsourcing (BPO) to streamline operations
- Leveraging digital technologies to enhance both front-of-house and back-of-house functions
- Navigating cultural, legal, and regulatory aspects of global digital transformation.
Prepare for roles such as Digital Transformation Manager, Hotel Marketing Manager, Guest Experience Designer, Hospitality Consultant, Operations Leader, and more. No prior experience in digital transformation is required; this program is designed for professionals who are ready to drive change and innovation in the hospitality industry.
Applied Learning Project
Throughout the specialization, learners will complete applied projects including:
- Designing a comprehensive digital marketing strategy for a hotel brand.
- Creating a service innovation blueprint using design thinking principles.
- Developing a BPO strategy aligned to hospitality business goals.
- Analyzing and measuring the impact of digital transformation initiatives.
- Addressing legal, regulatory, and cultural considerations in global BPO.
These projects allow learners to create a portfolio of work demonstrating readiness to lead digital transformation in hospitality businesses.
