What background knowledge is necessary?

<text variant="body1">There are no specific prerequisites for this program.

Do I need to have experience in a medical field to enroll in this certificate?

<text variant="body1">No, you do not need a medical background to enroll in this certificate program.

Why are medical office managers important to healthcare organizations?

<text variant="body1">A medical office manager is essential because they ensure the efficient operation of healthcare facilities, allowing medical staff to focus on patient care while maintaining compliance, organization, and smooth administrative processes.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

Johns Hopkins Medical Office Manager Certificat Professionnel

Ce certificat professionnel n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues. Consultez les langues disponibles.

Johns Hopkins Medical Office Manager Certificat Professionnel

Become a skilled medical office manager. Gain essential skills to manage healthcare practices in 6 months or less. No prior experience or degree needed to start your career as a medical office manager.

Instructeurs : Michelle J. Campbell

Inclus avec Coursera Plus

Série de 6 cours

Obtenez une qualification professionnelle qui traduit votre expertise

4.8

(176 avis)

niveau Débutant

Expérience recommandée

6 mois à raison de 3 heures par semaine

Planning flexible

Obtenir une qualification professionnelle

Partagez votre expertise avec les employeurs

Série de 6 cours

Obtenez une qualification professionnelle qui traduit votre expertise

4.8

(176 avis)

niveau Débutant

Expérience recommandée

6 mois à raison de 3 heures par semaine

Planning flexible

Obtenir une qualification professionnelle

Partagez votre expertise avec les employeurs

Ce que vous apprendrez

Apply effective human resources practices and strategies to manage and lead a healthcare organization.
Implement quality and safety programs to ensure high-quality healthcare delivery and promote a culture of safety.
Analyze and navigate the complexities of healthcare delivery systems to optimize patient care and outcomes.
Utilize healthcare data and electronic health records (EHRs) to support decision-making and enhance operational efficiency.

Vue d'ensemble

The Johns Hopkins Medical Office Manager Professional Certificate prepares you for an entry-level role as a Medical Office Manager, responsible for overseeing staff, managing patient records, billing, coding, and ensuring compliance in healthcare practices. This career is ideal for those seeking to make an impact in healthcare administration, offering growth opportunities and the chance to improve patient care and office efficiency.

This program is perfect for aspiring healthcare administrators, current medical workers aiming for management, career switchers, or entry-level job seekers. Through six comprehensive courses, you will master key areas such as healthcare management, human resources, quality and safety, EHRs, and revenue cycle management.

Johns Hopkins, a globally recognized leader in medical education, provides expert-led training with practical, real-world scenarios. Unlike other programs, this certificate blends rigorous academics with hands-on skills, offering a competitive edge.

You’ll learn the latest skills and tools used by medical office managers including mastering ambulatory care, human resource management, data and EHR use, and revenue cycle billing. Prerequisites include basic knowledge of medical terminology and office software.

This program equips you with the confidence and expertise to succeed in managing a healthcare practice.

Ce qui est inclus

Certificat partageable

Ajouter à votre profil LinkedIn

Enseigné en Anglais

23 exercices pratiques

Certificat professionnel - série de 6 cours

In the Johns Hopkins Medical Office Manager Professional Certificate, you will engage in hands-on, peer-reviewed projects designed to build essential skills for managing healthcare practices. These projects provide practical experience in areas such as healthcare data management, quality improvement, and revenue cycle operations. You will develop practical expertise in areas such as career planning, quality improvement, and data management:

Develop a career plan and a self-assessment plan
Conduct performance improvement using the A3 framework and DMAIC methodology
Analyze change management case based on a real-world example
Work on an ambulatory healthcare management essentials plan focused on addressing one key challenge in an ambulatory healthcare setting
Design a simplified EHR and data management plan for a small ambulatory healthcare practice
Create a revenue cycle improvement plan for a hypothetical ambulatory healthcare practice

Introduction to Ambulatory Healthcare Management

COURS 19 heures4.8 (101 évaluations)Voir le cours

Ce que vous apprendrez

Welcome to the Introduction to Ambulatory Healthcare Management course! This course provides you with a comprehensive understanding of the fundamental concepts and practices involved in managing ambulatory healthcare settings such as understanding the role of ambulatory care within the broader healthcare system, exploring key settings like outpatient clinics, physician practices, and urgent care centers, and mastering the unique challenges faced in these environments. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

Whether you are a healthcare professional, an aspiring manager, or simply interested in understanding the complexities of ambulatory care, this course will equip you with the necessary knowledge and insights. In this course, you will explore aspects of ambulatory care and where it fits in the healthcare continuum, become familiar with medical terminology, and explore various career opportunities in the healthcare sphere. There are no specific prerequisites for this program.

Compétences que vous acquerrez

Healthcare Industry Knowledge, Medical Terminology, Practice Management, Telehealth, Human Resources, Health Care Administration, Primary Care, Health Care, Health Systems, Urgent Care, Financial Management et Patient Flow

Human Resources Management Essentials

COURS 28 heures4.7 (36 évaluations)Voir le cours

Ce que vous apprendrez

Welcome to Human Resources Management Essentials! This course provides you with a comprehensive understanding of the fundamental concepts and practices involved in managing human resources within an ambulatory care practice. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

In this course, you will explore the critical role of human resources in healthcare organizations such as understanding HR policy and legal issues, learning strategies for conducting effective interviews, identifying top talent, and making informed hiring decisions. You will delve into change management, discover change leadership models, develop strategies to manage organizational change, and learn how HR supports communication, engagement, and overcoming resistance. You will also gain insights into well-being-centered leadership, including essential skills like active listening, role modeling, and fostering employee strengths. You will learn about change management, effective interviewing and hiring practices (including giving feedback, goal setting, crucial conversations, and performance reviews), HR policy and legal issues, and strategies for creating a culture of excellence. By the end of this course, you will have developed the skills needed to effectively manage HR functions within an ambulatory medical practice. There are no specific prerequisites for this program.

Compétences que vous acquerrez

Employee Engagement, Human Resource Policies, Employee Onboarding, Change Management, Labor Law, Organizational Structure, Human Resources, Internal Communications, Diversity and Inclusion, Recruitment, Employee Performance Management, Health Care Administration, Organizational Change, Smart Goals, Interviewing Skills, Human Resource Management et Performance Review

Quality and Safety in Ambulatory Healthcare Management

COURS 39 heures4.6 (17 évaluations)Voir le cours

Ce que vous apprendrez

Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

Quality and safety are paramount in healthcare. This course delves into quality systems in healthcare, such as CMS/MIPPS vs. NCQA and HEDIS, safety and risk management, developing quality and safety programs, promoting a culture of safety, performance improvement, and project management. You will learn how to implement and maintain high-quality and safe healthcare practices. It will also introduce various regulatory bodies like CMS and Joint Commission. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start your journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management. There are no specific prerequisites for this program. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start yourJoin us on this learning journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management.

Compétences que vous acquerrez

Patient Safety, Continuous Quality Improvement (CQI), Risk Management, Health Care Procedure and Regulation, Care Management, Key Performance Indicators (KPIs), Value-Based Care, Practice Management, Performance Improvement, Healthcare Industry Knowledge, Complex Problem Solving, Clinical Leadership, Health Systems, Project Management et Strategic Leadership

Healthcare Delivery for Medical Practice Managers

COURS 411 heuresVoir le cours

Ce que vous apprendrez

Welcome to the Healthcare Delivery in Ambulatory Healthcare Management course! This course provides you with a comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. This course is designed for learners with little to no experience in this field, and welcomes all those interested in learning more about medical practice management.

Throughout this course, you will explore key topics that are crucial for effectively managing healthcare delivery. You’ll cover the locations of care, including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Additionally, you will delve into practice management, population health, care management, case management, and the distinction between primary and specialty care. By the end of this course, you will have the knowledge and skills necessary to navigate the complex landscape of healthcare delivery in ambulatory settings. Join us on this learning journey to enhance your understanding of ambulatory healthcare management and its impact on patient care, population health, and overall healthcare outcomes.

Compétences que vous acquerrez

Preventative Care, Social Determinants Of Health, Regulatory Compliance, Patient Flow, Community Health, Revenue Forecasting, Budget Management, Healthcare Industry Knowledge, Health Care, Case Management, Health Systems, Public Health, Care Management, Primary Care, Practice Management et Hospital Experience

Data and Electronic Health Records

COURS 58 heures4.4 (16 évaluations)Voir le cours

Ce que vous apprendrez

Welcome to the Data and EHRs in Ambulatory Healthcare Management course! In this course, you will explore the crucial role of data and electronic health records (EHRs) in the realm of ambulatory healthcare management. This course provides you with a comprehensive understanding of healthcare data basics, data integrity and management, HIPAA regulations, and the utilization of EHRs in various aspects of healthcare operations. This course is designed for those with little to no background in healthcare, and is perfect for beginners and those interested in learning more about this field.

By the end of this course, you will have a comprehensive understanding of healthcare data fundamentals, data integrity and management principles, HIPAA regulations, and the utilization of EHRs in ambulatory healthcare management. Start your journey to enhancing your knowledge and skills in leveraging data and EHRs to drive improved patient care, operational efficiency, and data-driven decision-making in ambulatory healthcare settings.

Compétences que vous acquerrez

Health Insurance Portability And Accountability Act (HIPAA) Compliance, Data Management, Data Security, Data Integrity, Health Care, Data Analysis, Patient Registration, Data Quality, Practice Management Software, Computerized Physician Order Entry, Medical Records, Electronic Medical Record, Clinical Documentation, Health Informatics et Health Information Management

Revenue Cycle, Billing, and Coding

COURS 66 heures4.8 (43 évaluations)Voir le cours

Ce que vous apprendrez

Welcome to the Revenue Cycle, Billing, and Coding in Ambulatory Healthcare Management course! In this course, you will explore the essential aspects of revenue cycle management in ambulatory healthcare settings. Designed for those with little to no background in healthcare, this course provides you with a comprehensive understanding of the revenue cycle process, including registration, insurance, billing and coding basics, denials management, collections, and price transparency.

Compétences que vous acquerrez

CPT Coding, Medicaid, Patient Registration, Managed Care, ICD Coding (ICD-9/ICD-10), Medicare, Medical Coding, Revenue Management, Billing, Denial Management, Revenue Cycle Management, Medical Billing and Coding, Medical Billing et Payment Processing and Collection

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeurs

Michelle J. Campbell

Johns Hopkins University

6 Cours19 882 apprenants

Maura McGuire, MD, CPC, FACP

Johns Hopkins University

6 Cours19 882 apprenants

Offert par

Johns Hopkins University

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Foire Aux Questions

This program is designed for individuals interested in pursuing a career in medical practice management and for current healthcare professionals seeking to enhance their knowledge and skills in this field.

There are no specific prerequisites for this program.

A medical office manager oversees the daily operations of a healthcare facility, managing staff, finances, scheduling, and ensuring compliance with healthcare regulations and patient care standards.

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¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)